Q: What does portable software?
A: You don't need to install the software. Download, copy in your USB pen drive and run it!
Q: What is AES?
A: AES stands for Advanced Encryption Standard. AES is a symmetric key encryption technique which will replace the commonly used Data Encryption Standard (DES). AES provides strong encryption and has been selected by NIST as a Federal Information Processing Standard in November 2001 (FIPS-197), and in June 2003 the U.S. Government (NSA) announced that AES is secure enough to protect classified information up to the TOP SECRET level.
Q: Where I find the serial number of my USB pen drive?
A: You find the exact serial number, in the Product Registration dialog box, when you click on link "Trial version. Click here to register this copy of the product" in the main window of the software. If you are confused, please click here to see an image of example where the s/n is located.
Q: I see the offer 2 licenses at price of 1. How do to receive the 2nd license key?
A: Contact us (saying PayPal ID transaction and 2nd drive serial number) to receive the 2nd key.
Q: Every time I format my USB pen drive is necessary a new license key?
A: No, the license key remains valid even after formatting your USB pen drive, and you can reuse it (with the same USB pen drive) to register your copy of the product.
Q: I have a license key, I can use it with another USB pen drive?
A: No, the license key is valid for only one USB pen drive. Each license includes the right to receive any future updates of the software with no time restriction.
Q: I have forgot my password, you can help me?
A: No, you are entirely responsible for remembering the password used when locks your pen drive. If you have previously created a recovery key (stored in a safe place) you can unlock the drive.
This tip is only valid with the latest version 6.0.
Q: I can't access the drive the system ask me to format the drive, what should I do?
A: Don't format the drive or you lose your data. If you have previously created a recovery key you can restore the drive, downloading the program in your hard disk (ex c:) then press Windows key+R to type c:\usbsafeguard x:\restore where x: is the drive letter of your pen drive to restore.
This tip is only valid with the latest version 6.0.
Q: How do I quit from the program to upgrade with the new version 6.0?
A: If you use the old version 5.0 to terminate the program, click on help icon (?) and select Quit.
Warning: Remember to unlock the pen drive before proceed with the upgrade to version 6.0.
Q: I have upgraded the program to version 6.0, and now says that the key is not correct?
A: If you are a registered user with a previous version, and you have upgraded your old version to version 6.0. Please contact us (saying PayPal ID transaction and new serial number) to receive your key for the latest version 6.0 otherwise the request will be ignored.
Q: The program does not want lock the drive and/or shows me "disk full" error, why?
A: Probably the Public folder is turned off (often this happens in PCs at work, for security reasons). To turn on the Public folder (c:\users\public) on your PC or Network, search it and select with mouse the folder, click-right with mouse button and clicking Properties, click the Share tab, and then choose Share. Also verify if an Firewall blocks the program. Read here for more info.
Q: I can use the program with my USB removable hard disk?
A: Yes, you can use it with your USB removable hard disk of all sizes up to a max of 16 Terabyte!
For large drive we suggest you to format in NTFS with allocation unit size of 4096 byte.
Q: Windows will not let me format my drive in FAT32, how I can do?
A: Don't worry, click here to download a free utility (of third parties) to format your drive to FAT32. When you run it, Windows will ask you if you want to run the file. Click yes. It will ask you if you want to allow it to have (Admin) access to your computer. Click yes. The program will start. Select a drive to format. Click Start. Your drive should be formatted in a few seconds.
