Q: What does portable software?
A: You don't need to install the software. Download, copy in your USB pen drive and run it!
Q: What is AES?
A: AES stands for Advanced Encryption Standard. AES is a symmetric key encryption technique which will replace the commonly used Data Encryption Standard (DES). AES provides strong encryption and has been selected by NIST as a Federal Information Processing Standard in November 2001 (FIPS-197), and in June 2003 the U.S. Government (NSA) announced that AES is secure enough to protect classified information up to the TOP SECRET level.
Q: How do I quit from the program to overwrite/update the exe file?
A: If you have checked one o more Auto lock options from the System events, the program stays resident in memory. To terminate the program, click on help icon (?) and select Quit.
Q: How do I open the Windows on-screen keyboard?
A: Press ALT+K to open the Windows on-screen keyboard to type the password, this is particularly useful if you suspect that there is a keylogger installed on the computer you're using.
Q: Where I find the serial number of USB pen drive?
A: You find the exact serial number, in the Product Registration dialog box, when you click on link "Trial version. Click here to register this copy of the product" in the main window of the software.
Q: I have a license key, I can use it with another USB pen drive?
A: No, the license key is valid for only one USB pen drive. Each license includes the right to receive any future updates of the software with no time restriction.
Q: I have forgot my password, you can help me?
A: No, you are entirely responsible for remembering the password you use when locks your USB pen drive with USB Safeguard. We cannot tell you what your password is if you forget it and we have no method for retrieving lost or forgotten passwords.
Q: At home the program works but in the office's PC doesn't works, why?
A: Press Windows key+R to type x:\usbsafeguard x:\unlock (to unlock the drive) and x:\usbsafeguard x:\lock (to lock the drive again) where x: is the drive letter of your pen drive.
Remember to check if Antivirus or Firewall blocks the program.
This tip is only valid for the version 2.1 or higher.
Q: How to run the program directly from the command line or a DOS window?
A: You can run the program from the command line or from a batch file (for backup automation)
typing x:\usbsafeguard x:\lock -p:yourpassword or x:\usbsafeguard x:\unlock -p:yourpassword where x: is the drive letter of your pen drive and -p: is the param used to specify the password to lock/unlock the drive and the user interface (for password entry) will not appear.
This tip is only valid for the version 5.0 or higher.
Q: How to lock the drive without allowing the user to enter or change the password?
A: If you're a corporate admin or you need this feature, in this way you can lock the drive, typing x:\usbsafeguard x:\inlock -p:yourpassword , doing so when the user double-click on the file, the drive will be automatically locked (with the password set by you) and the user interface to locking (for password entry) will not appear. This operation can not be modified once setted!
This tip is only valid for the (registered) version 5.0 or higher.
Q: Windows will not let me format my drive in FAT32, how I can do?
A: Don't worry, click here to download a free utility (of third parties) to format your drive to FAT32. When you run it, Windows will ask you if you want to run the file. Click yes. It will ask you if you want to allow it to have (Admin) access to your computer. Click yes. The program will start. Select a drive to format. Click Start. Your drive should be formatted in a few seconds.
