Q: What is the difference between the evaluation and the activated version?
A: There is not functional difference between the evaluation and the activated version. The software is offered as 'try-before-you-buy' and during the evaluation you can try it freely only for a limited trial period in order to test and evaluate it before proceed with the purchase of the license(s).
Q: What happens when the evaluation period expires?
A: At the end of trial period, if you've not purchased the license(s), anyone will be able to access your private files without the password, because the virtual drive is not longer password-protected. Only after activated your license, the software will again be fully functional.
Q: I've purchased the license how to activate and register my copy of the product?
A: When you run the program, simply enter in the registration dialog box of the software, the email address used to purchase the software license(s) online and click on Activate button!
Q: When I try to download or run the App, my Antivirus reports a "Virus". why?
A: Don't panic, is a false positive! Unfortunately sometimes the Antivirus causes this type of alarm. The software is 100% clean and has been tested with more than 50 antivirus with VirusTotal.com.
Q: When I try to activate the license, appears "Cannot connect to the server..." why?
A: Activation problems are caused by a firewall or viruscanner which blocks the Internet connection to our web server. Please make sure 'USBSafeguard.exe' has access to the Internet. Unfortunately we can not prevent your firewall/viruscanner from blocking the Internet connection, because it was designed to block any unknown Internet connections. In alternative try the manual activation.
Q: When I try to activate the license, appears "Activation was unsuccessful." why?
A: Check that you have entered the same address email (ALL LOWERCASE and without extra spaces) used to purchase the software license(s) online. Also, if you're trying to activate a greater number of licenses purchased, this is not allowed. For more info please read the License agreement.
Q: When I try to activate again, appears "You're trying to activate a greater..." why?
A: Because you're trying to activate a greater number of licenses purchased, and the our web server allows you to reactivate it only 30 days after last activation for prevent a illegal use of the software. Other case, you can't think of purchasing a single license and use it to activate multiple usb devices. In any case wait 30 days to reactivate or buy additional licenses, without discounts or exceptions.
Q: Everytime I format my drive, is necessary to buy a new license to reactivate it?
A: No, the license remains valid even after formatting your drive, and you can reactivate it online (within 1 year of first activation) to register your copy of the product. Note that our web server allows you to reactivate it only 30 days after last activation for prevent a illegal use of the software.
Q: How to set an Admin password for all drives of our employees?
A: Press the keys Windows logo +R to type X:\USBSafeguard /admin (where X: is the drive letter of your drive). This corporate admin feature is not available in the Free Version.
Q: I forgot the password. Exists a method to retrieve it?
A: No, you are entirely responsible for remembering the password you use. We cannot tell you what your password is if you forget it and we have no method for retrieving lost or forgotten passwords.